Oluchukwu Ikwunemelu, a beautician in Abuja, has narrated how N250,000 vanished from her Kuda Microfinance Bank account after the bank suffered downtime on February 1.
The beautician said she did not realise the downtime could be far-reaching until she discovered that N250,000 of her balance had vanished.
She said she read comments from frustrated customers on Twitter but such soon died down after Kuda Bank’s Twitter handle assured everyone their money was safe.
“After Kuda Bank tweeted that they had resolved the problem, I tried to find out if they had resolved the issue on my account.
But to my surprise, I couldn’t find N250,000 in my account,” Ikwunemelu.
She said that immediately after she discovered that her money had disappeared, she sent the bank several emails and messages on Twitter.
Ikwunemelu said the bank contacted her on Monday, telling her they had discovered the recipient of the N250,000 that vanished from her account.
“On Sunday, they also sent me a mail telling me to confirm if I sent the N250,000 to a betting wallet. I told them I didn’t do so, because I have never placed a bet nor owned any betting equipment in my life,” she said.
“On Monday morning, they sent the name, phone number and email address of the recipient to me.
My friend also went to their office in Lagos on Monday, but their response was poor. I just want my money back.
The emails they keep sending make no sense.”