Royal Mail is to cut 2,000 management jobs as it struggles to deal with the effects of the coronavirus crisis.
The postal service was already facing challenges before the pandemic.
The company said the coronavirus outbreak had accelerated the trends of more parcels and fewer letters being sent.
Royal Mail said it had not adapted quickly enough to that change in the market.
The job cuts will mainly fall on so-called “back-office” roles, including finance, commercial and IT.
Frontline postal staff are unlikely to be affected because Royal Mail needs to preserve “quality of service”, a spokesman said.